Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, and phone number
• Home address and hotel/accommodation details
• Payment information (processed securely via Stripe)
• Information about your children (names, ages, care needs)

Usage Information

• Device and browser information
• IP address and location data
• Service usage patterns and preferences

2. How We Use Your Information

We use your information to:

• Provide and improve our childcare services
• Match families with appropriate caregivers
• Process payments and manage bookings
• Communicate about your bookings and account
• Ensure child safety and service quality
• Comply with legal obligations

3. Information Sharing

We share your information only as necessary to provide our services:

• Caregivers: Relevant information needed to provide care for your children
• Payment Processors: Stripe for secure payment processing
• Service Providers: Third parties who assist in operating our platform
• Legal Requirements: When required by law or to protect rights and safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

5. Children's Privacy

We collect information about children only as necessary to provide childcare services. This information is treated with extra care and is only shared with assigned caregivers. Parents and guardians can review and request deletion of their children's information at any time.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability where applicable

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and for authentication purposes. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform.

9. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

Email: info@hanainannyagency.com
Phone: (808) 808-3755