Terms of Service

1. Acceptance of Terms

By accessing or using Hānai Nanny Agency's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

Hānai Nanny Agency provides professional childcare services including:

• Long-term nanny placement services
• Hotel babysitting for visitors to Hawaiʻi
• Flexible babysitting memberships for local families

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us promptly of any unauthorized use of your account
• Comply with all applicable laws and regulations

4. Payment Terms

Payment for services is processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for services rendered. Cancellation policies vary by service type and will be communicated at the time of booking.

5. Background Checks

All caregivers undergo comprehensive background checks including criminal history, reference verification, and identity confirmation. However, we cannot guarantee the actions of any individual caregiver.

6. Limitation of Liability

To the fullest extent permitted by law, Hānai Nanny Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

7. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our platform.

8. Contact Information

For questions about these Terms of Service, please contact us at:

Email: info@hanainannyagency.com
Phone: (808) 808-3755